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Service Desk Analyst

Company: VirtualVocations
Location: Las Cruces
Posted on: March 7, 2025

Job Description:

A company is looking for a Service Desk Analyst to provide customer support in a remote capacity.
Key Responsibilities

Respond to customer inquiries and guide them through troubleshooting or setup processes
Communicate with customers through various channels and maintain a professional attitude
Collaborate with teams to resolve customer issues and ensure satisfaction

Required Qualifications

Prior high volume, multi-channel customer service experience
Ability to understand and articulate technical issues
Knowledge Base and process documentation skills
Experience in community management and responding to customer feedback
Ability to take ownership of customer issues and follow up on resolutions

Keywords: VirtualVocations, Las Cruces , Service Desk Analyst, Professions , Las Cruces, New Mexico

Click here to apply!

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