Service Desk Analyst
Company: VirtualVocations
Location: Las Cruces
Posted on: March 7, 2025
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Job Description:
A company is looking for a Service Desk Analyst to provide
customer support in a remote capacity.
Key Responsibilities
Respond to customer inquiries and guide them through
troubleshooting or setup processes
Communicate with customers through various channels and maintain a
professional attitude
Collaborate with teams to resolve customer issues and ensure
satisfaction
Required Qualifications
Prior high volume, multi-channel customer service experience
Ability to understand and articulate technical issues
Knowledge Base and process documentation skills
Experience in community management and responding to customer
feedback
Ability to take ownership of customer issues and follow up on
resolutions
Keywords: VirtualVocations, Las Cruces , Service Desk Analyst, Professions , Las Cruces, New Mexico
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