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Service Desk Analyst

Company: VirtualVocations
Location: Las Cruces
Posted on: March 12, 2025

Job Description:

A company is looking for a Service Desk Analyst I.
Key Responsibilities

Provide first-level support for clients experiencing issues with various technologies including Microsoft O365, Windows, Cisco, and mobile devices
Resolve or escalate issues in accordance with clients' Service Level Agreements while maintaining professional communication
Document issues thoroughly and stay updated on advances in technology

Required Qualifications

Two years of related experience in Help Desk or network support preferred
Experience with Microsoft Office Suite and mobile devices (iPhone and Android)
Familiarity with Cisco network technology and major operating systems
Basic end user administration experience, including network and account maintenance
Strong troubleshooting skills and ability to work independently

Keywords: VirtualVocations, Las Cruces , Service Desk Analyst, Professions , Las Cruces, New Mexico

Click here to apply!

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